Last Updated: February 26, 2026
Chance Theater (“Chance Theater,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
This policy applies to information collected through our website (www.chancetheater.dev), ticketing and donation platforms, education program registrations, email communications, and related services.
1. Information We Collect
A. Information You Provide Directly to Us
We collect personal information when you:
Purchase tickets (including guest checkout)
Make a donation
Subscribe to our email list
Register for education programs
Create an account through our ticketing system
Contact us
This information may include:
Name
Email address
Mailing address
Billing address
Donation history
Purchase history
Parent/guardian information (for youth programs)
We do not collect phone numbers for marketing purposes.
B. Payment Information
All ticket purchases and donations are processed through our third-party ticketing and donor management platform, Neon One (Arts People). Payments are handled by PCI-compliant payment processors. Chance Theater does not store full credit card numbers on its servers.
C. Education Programs (Including Children Under 13)
We offer educational programs for children under the age of 13. Personal information about children is collected only through a parent or legal guardian during registration and with parental consent.
Information collected for youth programs may include:
Student name and age
Parent/guardian contact information
Emergency contact information
Medical or allergy information (if voluntarily provided)
Photo/media release consent
We use this information solely for program administration, safety, communication, and documentation purposes.
With appropriate consent, we may use photographs or videos of students for promotional purposes, including on our website, email communications, printed materials, and social media.
We do not knowingly collect personal information directly from children under 13 without parental consent.
D. Automatically Collected Information
When you visit our website, hosted on WordPress, we may automatically collect certain technical information, including:
IP address
Browser type
Device type
Pages visited
Referring URLs
Date and time of visits
This information helps us improve website performance, security, and user experience.
E. Cookies and Tracking Technologies
We use cookies and similar technologies for analytics and advertising purposes, including:
Google Analytics
Meta (Facebook) advertising tools
These tools help us understand website traffic, evaluate marketing efforts, and, at times, deliver relevant advertising to visitors who have previously interacted with our website (retargeting).
Under California law, some advertising-related data sharing may be considered “sharing” for cross-context behavioral advertising purposes. Chance Theater does not sell personal information.
You may control cookies through your browser settings. Disabling cookies may affect certain website functionality.
2. How We Use Your Information
We use personal information to:
Process ticket purchases and donations
Provide receipts and tax documentation
Administer education programs
Communicate about events, programs, and organizational updates
Send marketing emails (if you opt in)
Improve our website and services
Maintain donor and financial records
Comply with legal and accounting obligations
3. How We Share Information
We may share personal information with trusted service providers who assist us in operating our organization, including:
Neon One (Arts People) – ticketing and donor management
Star Funnels – email marketing services
Google – analytics services
Meta – advertising services
Payment processors
These providers are authorized to use personal information only as necessary to provide services to Chance Theater.
We may also disclose information if required by law or to protect our legal rights.
We do not sell personal information.
4. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, including:
Financial and donation records for accounting and legal compliance
Ticket purchase history for operational purposes
Education program records for safety and administrative purposes
Email subscription information until you unsubscribe
When information is no longer required, it is securely deleted or anonymized where appropriate.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal obligations)
Opt out of marketing communications
To exercise these rights, contact us at:
We will not discriminate against you for exercising your privacy rights.
7. California Privacy Rights (CPRA)
If you are a California resident, you have the right to:
Know what personal information we collect and how it is used
Request access to specific pieces of personal information
Request correction of inaccurate information
Request deletion of personal information (subject to certain exceptions)
Opt out of the sale or sharing of personal information
Chance Theater does not sell personal information.
To submit a request, contact:
We will respond in accordance with applicable California law.
8. Do Not Track Signals
Our website does not currently respond to “Do Not Track” browser signals, as there is no uniform industry standard for implementation.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes are posted constitutes acceptance of those changes.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Chance Theater
EIN #11-3679644
Phone: (888) 455-4212
Email: info@chancetheater.dev