Box Office Contact Information
Tickets to Chance performances may be purchased online at www.ChanceTheater.com, or over the phone by calling the Box Office at (888) 455-4212.
Visit our Contact Us page for more details.
Discounts & Group Sales
Visit our Discount Offers page for more details.
Wait-list Policy
For sold-out performances, we offer an in-person wait-list on the day of the show. To be on the wait-list, you must come to the theater in person on the day of the performance you wish to attend. Please note that the wait-list is first-come, first-served. Will Call opens thirty minutes before showtime, and names are added to the wait-list in order of arrival. We strongly recommend having cash handy as it will expedite the process. Wait-list spots cannot be reserved over the phone or for future performance dates.
ADA Seating / Disabled Services
Accessible seating is available in both theaters. Special seating arrangements must be made in advance of the performance date. Notify the Chance Theater box office at (888) 455-4212 or by sending an email to info@chancetheater.dev.
Accessible restrooms are located in the lobby.
Other Policies
We do not mail paper tickets. Tickets are valid only for the date and performance issued. Tickets should not be purchased from anyone other than an authorized ticketing agent.
By entering the theater or place of performance, the ticket holder expressly agrees that:
There is a service fee for tickets for online or phone sales.
We do not issue refunds for unused tickets. Non-subscriber tickets may be exchanged with a minimum of 72 hours notice for a per ticket exchange fee.
Babes in arms and children under the age of four are not permitted. However, children under the age of 4 are admitted for FREE to our relaxed performances, so long as they are accompanied by an adult and not sitting in a seat by themselves. If you have a question about whether a show is age-appropriate, please contact the Box Office at (888) 455-4212.
Pets are not allowed, with the exception of service animals.
Frequently Asked Questions
Life happens and plans change. When you purchase Ticket Insurance during checkout, you have the freedom to exchange your ticket(s) to a different performance for no additional fee (which is usually $15 per ticket). You also have the option of receiving a full credit in to redeem later for tickets, merchandise, or a donation (no expiration date!). We do not offer refunds, even with the purchase of ticket insurance and Ticket Insurance is not available for PWYC (Pay What You Can) tickets. There will be no exchanges within 24 hours of your performance start time, with or without Ticket Insurance.
All ticket sales are final – no refunds will be issued. Tickets may be exchanged to another date during the same production run, based on the discretion of the box office, and will not be allowed less than 24 hours prior to a performance. An additional fee of $15 per ticket will apply for an exchange plus any difference in the price of tickets. No exchanges or refunds are available for tickets purchased as PWYC (Pay What You Can) tickets.
When you are purchasing tickets to a performance, you will be prompted during checkout if you would like to add Ticket Insurance. Retail Add-On at time of purchase.
Life happens and plans change. When you purchase Ticket Insurance during checkout, you have the freedom to exchange your ticket(s) to a different performance for no additional fee (which is usually $15 per ticket). You also have the option of receiving a full credit in to redeem later for tickets, merchandise, or a donation (no expiration date!). We do not offer refunds, even with the purchase of ticket insurance and Ticket Insurance is not available for PWYC (Pay What You Can) tickets. There will be no exchanges within 24 hours of your performance start time, with or without Ticket Insurance.
Call the box office at (888) 455-4212 to exchange or request a refund or email info@chancetheater.dev. Box Office hours are 12-3 p.m., Monday through Friday and in-person 30 minutes prior to a performance or over the phone 1 hour prior to each performance.
Ticket insurance would allow you to exchange your tickets to a different day or receive a refund. If you have not purchased ticket insurance, exchange for $15 per ticket, give the tickets to a friend, or contact us to convert your ticket into a donation to Chance Theater, a 501(c)(3) non-profit organization.
To cause the fewest disruptions, patrons who have not entered the theater prior to the end of the curtain speech will be asked to wait in the lobby until an appropriate break in the performance for the benefit of other audience members and the performers. Latecomers, and patrons who leave the theater anytime during the performance, may be assisted to alternate seats by the House Manager at an appropriate time and may then take their assigned seats at intermission.
Please double-check the date and curtain time for your performance, there will be no exchanges or refunds after the performance start time with or without Ticket Insurance.